Turn the first conversation into a useful next step for your team. Shenox develops AI receptionist workflows that answer from approved business information, collect enquiry details and connect the conversation to appointments, customer records or a person.
Prepare the services, opening hours, eligibility rules and other information the receptionist is allowed to explain. Define the questions needed for a useful intake and the response when a price, policy or answer is unavailable. The assistant should identify itself as AI.
Attach the enquiry summary to the correct customer or lead record. Where calendar access is included, the application checks availability and confirms the booking result before the assistant reports success. A request for an appointment and a confirmed booking remain distinct states.
Scope website chat, supported messaging or a voice-provider connection around your business accounts. Provide a clear handoff destination with the conversation context. Voice quality, call transfer and messaging behaviour need separate tests with the selected providers.
A front-desk assistant has a narrower job than a general knowledge chatbot: understand why someone is contacting the business and help that enquiry reach its next step. Our LeadFlow AI implementation brings a business knowledge base, AI-assisted replies, lead pipelines, appointments and team tasks into one workspace. Website chat, messaging and voice connections are selected around your business accounts and tested as separate parts of the release. If your need is primarily searching internal documents or answering product-support questions, the AI chatbot development service is the more relevant starting point.
These write-ups describe the implementation and scope of each build.
Scope changes with channel count, languages, phone-number requirements, calendar rules, integrations and the condition of the business knowledge. Voice, messaging and model providers can charge by use. We identify these dependencies before quoting. A limited first channel is easier to evaluate than promising every channel, language and business process at once.
Both can be considered, but each channel has its own provider, account and testing requirements. We confirm telephony availability, transfer behaviour and the necessary permissions before including voice in the agreed scope.
It can be scoped when the calendar exposes suitable access. The application should check the available slot, collect the required details and verify the saved booking before presenting it as confirmed. Conflicts and provider failures need explicit fallback behaviour.
The workflow is designed around repetitive first-contact tasks and a defined handoff. Your team remains responsible for exceptions, sensitive decisions and requests outside the approved information. The appropriate balance depends on your business process.
Conversation history, enquiry summaries and role-based team access can be included. The retention period, staff permissions and any recording or customer-notice requirements are agreed for the selected channels before launch.
Send the questions a receptionist handles today, your service list, the intended website or communication channel, your booking rules and the person who receives escalations. Use redacted examples. Tell us which actions require customer confirmation and which always require a staff member.