CollPro Operations
A call-centre and case-management platform connecting campaigns, agents, payments and field activity.
Explore the buildThe challenge
The problem behind the build
A case can move between contact-centre staff, field agents and finance. Each handoff needs shared records, permissions and an activity trail.
The approach
How the pieces fit together
The backend divides campaigns, cases, calls, payments and field visits into NestJS modules. A separate application surface gives teams access to the relevant operational workflows.
Capabilities
Inside the implementation
Campaign, account, client and case management
Call records, grading and Asterisk integration modules
Payments, field visits, notifications and audit logging
System structure
The main building blocks
- 01
Campaigns
- 02
Calls & agents
- 03
Cases & visits
- 04
Payments & audit
Technology
The stack behind this project
TypeScriptNestJSTypeORMReactAsterisk
Project scope
The build spans contact-centre, field-agent and finance workflows.
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Related work
Your next build
Planning a similar system?
Tell us what needs to work, who will use it and where the current process gets stuck.